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I'm the head of Communications and Corporate Affairs at Mailchimp, where I lead the company's PR, employee communications, strategic communications, and corporate citizenship teams. A former magazine editor and copywriter, I started at Mailchimp as the company’s first writer in 2010. I'm the coauthor of the book Nicely Said: Writing for the Web with Style and Purpose, and I've spoken about writing and corporate communications at conferences around the world. I have a bachelor’s degree in Organizational Communication from Northeastern University and a master’s degree in Strategic Communication from Washington State University’s Murrow College of Communication. I value clear, kind, and transparent communication. I’m currently obsessed with public apologies.